Managed IT Farnborough & Hampshire
Managed IT support for Farnborough and Hampshire businesses
One fixed monthly price covers your computers, Microsoft 365 and backups, with a remote helpdesk and on-site visits across Farnborough.
The basics
What is Managed IT support?
Managed IT support means an outside team runs your IT for you. That team, a managed service provider (MSP), gives your staff a helpdesk to call and handles the work in the background: monitoring devices, patching software, checking backups and managing licences.
Farnborough IT Support works as your internal IT team. We're an SME ourselves, so our plans suit anyone from a one-person business to a busy office.
What's included
One plan, one monthly price
A complete support package for all your IT, from the helpdesk your team calls to the checks nobody has time for.
Proactive monitoring
We monitor your computers, servers and network every day of the year and act on problems before they spread.
Updates and patches done
Windows, Mac and app updates are installed for you on a schedule, so your systems stay secure and keep working.
Windows and Mac, both supported
We support all the technology your team uses, from Windows PCs and Macs to Microsoft 365, cloud services and the office network.
Proactive ransomware protection
Managed anti-virus and ransomware protection run on every device, and alerts reach our team straight away.
Remote and on-site help included
Staff call, email or log a ticket, and most issues are fixed remotely. When hands are needed, we visit at no extra cost.
Backups run for you
We run and check your backups, so lost files, mailboxes and failed machines can be brought back quickly when it matters.
Self-service portal
Your team can raise and track support tickets in one simple portal, so no request gets lost in an inbox.
Licences and assets tracked
We manage your software licences and keep a record of every device, so you know what you own and what it costs.
Why it matters in Farnborough
Keep your Farnborough team working
Most IT trouble starts small: a laptop months behind on updates, a leaver whose account still works, a backup nobody has tested. In Cove, North Camp or the town centre, you find out the day it fails.
Managed IT support helps you:
- Catch failing disks and missed updates early
- Keep every device secure and up to date
- Cut licences nobody is using
- Budget with one fixed monthly fee
- Call one local team when IT breaks
Behind the scenes
Proactive system checks and quick, remote fixes
Our monitoring tools watch your IT for issues, minor or critical. When one is found, a ticket is raised in our helpdesk automatically and our team fixes it, often before your staff notice.
- 01
We monitor everything
Your servers, computers and network kit are monitored for faults, from a full disk to a failed backup, so small issues stay small.
- 02
Every alert becomes a ticket
If our tools spot a problem, they open a support ticket in our helpdesk straight away, so nothing is missed or left to chance.
- 03
Resolved by our team
Our engineers fix the issue with a mix of automated scripts and remote support, and come on site if hands are needed.
- 04
Scheduled patching
Windows, macOS and your everyday apps get security updates automatically, closing gaps before attackers can use them.
Our approach
How we support your business
Think of us as your internal IT team. We look after your staff, devices and data, with practical help that cuts downtime and lets you get on with running the business.
One fixed monthly price
All your staff and IT are covered by our Service Level Agreement for one monthly fee. There are no hidden fees, so you only pay for what you need.
Built around your business
Plans are tailored to how you work, whether you're a one-person business or a multi-user company. You get a plan that fits, not a package.
Ready to grow with you
Take on staff, open an office or add new software and we change your plan at short notice, so your IT keeps pace with the business.
Frequently asked questions
Managed IT support questions, answered
What happens when we first sign up?
We review your current IT, record how everything is set up, install our monitoring and backup tools and introduce you to the team looking after you. Your staff keep working as normal, and we plan any changes around your business.
Do you come on site, or is it all remote?
Both, and both are included. Most problems are fixed remotely, often in minutes. When something needs hands on, like new hardware or network work, we come to you.
Can you take over from our current IT provider?
Yes, and we handle the switch for you. We review what you have now, move your systems across and arrange the handover so your staff aren't left without support.
What size of business do you work with?
SMEs of every size, from one-person businesses to multi-user companies. That could be a small office in Farnborough or a team spread across Aldershot, Fleet and Camberley, and the plan is sized to suit.
Do you offer cyber security?
Yes. Managed anti-virus and ransomware protection are part of every managed IT plan. For more, our managed cyber security service adds firewalls, email filtering, security monitoring and staff training, and we can help you get Cyber Essentials certified. We'll recommend the right level of protection for your business.
Other questions
Can't find what you're looking for? Contact us and our team will be happy to help.
Accredited IT support, independently certified.
Get in touch
Talk to an IT support team in Farnborough
Tell us how many people and devices need looking after, and we'll suggest a plan with one fixed monthly price. Call 01252 204513 or email hello@farnboroughitsupport.co.uk.
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